Privacy Policy

Last updated: August 21, 2025

Cleverdragon Lda (“we”, “us”, or “our”) operates the Portross.com website (the “Service”). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We are committed to protecting your personal data and your right to privacy. If you have any questions or concerns about this Privacy Policy or our practices with regard to your personal data, please contact us at contact@portross.com.

This Privacy Policy applies to all information collected through our Service, including any related services, sales, marketing, or events. We use your personal data to provide and improve the Service, which includes facilitating property searches, processing user inquiries, and referring interested users to licensed local real estate professionals. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Under the General Data Protection Regulation (GDPR), we are the data controller of your personal data. As a Portugal-based company, we process your data in compliance with GDPR and Portuguese data protection laws. We collect personal data that you voluntarily provide to us when you register on the Service, express an interest in obtaining information about us or our products and services, participate in activities on the Service, or otherwise contact us. The personal data we collect depends on the context of your interactions with us and the Service, the choices you make, and the features you use. This may include your name, email address, phone number, location preferences, search criteria for properties, and any other information you choose to provide in inquiries or messages.

We also automatically collect certain information when you visit, use, or navigate the Service. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Service, and other technical information. This information is primarily needed to maintain the security and operation of our Service, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. The information we collect includes log and usage data, which is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Service and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Service, such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take.

We process your personal data for a variety of reasons, depending on how you interact with our Service. This includes providing and personalizing our Service to facilitate your property searches and referrals, sending you administrative information such as updates to our terms, conditions, and policies, responding to your inquiries and offering support, requesting feedback to improve our Service, and enforcing our terms, conditions, and policies for business purposes, including compliance with legal and regulatory requirements. We may also process your data for marketing and promotional communications, but only with your consent or where permitted by law.

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may share your data with service providers who perform services for us or on our behalf, such as analytics providers, marketing agencies, or IT support. In the context of referrals, we may share your inquiry details with licensed local real estate professionals to facilitate connections, but we do so only with your explicit consent and ensure they comply with GDPR. We do not sell your personal data to third parties.

We will only keep your personal data for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law, such as tax, accounting, or other legal requirements. When we have no ongoing legitimate business need to process your personal data, we will either delete or anonymize it, or, if this is not possible, then we will securely store your personal data and isolate it from any further processing until deletion is possible.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal data we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

If you are a resident in the European Economic Area (EEA), you have certain data protection rights under GDPR. These include the right to request access and obtain a copy of your personal data, request rectification or erasure, restrict the processing of your personal data, and, if applicable, the right to data portability. In certain circumstances, you may also have the right to object to the processing of your personal data. To make such a request, please contact us at contact@portross.com. We will consider and act upon any request in accordance with applicable data protection laws.

If you believe we are unlawfully processing your personal data, you also have the right to complain to your local data protection supervisory authority. In Portugal, this is the Comissão Nacional de Proteção de Dados (CNPD). For other EEA countries, you can find contact details at: https://edpb.europa.eu/about-edpb/board/members_en.

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last updated” date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.